Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging, and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Procedures
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Medical Emergency

In the event that an accident or illness befalls one of your employees, or a visitor to your office area, please:

  1. Call Emergency Services at 911.
  2. Provide the Emergency Dispatcher with the following information: 
    • Your name
    • Your Building’s name and address
      Your specific floor number, and the exact location of the emergency
      Any pertinent details of the accident or illness
  3. Do not move the injured/ill person. Attempt to make them as comfortable as possible.
  4. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
  5. Call the Building Management Office at 408 520 2030. 
    • Inform management that you have called 911 and briefly describe the nature of the emergency.
  6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
  7. Determine, if possible: 
    • Name, address and age of injured/ill person
    • The nature of the problem, as best you can surmise
    • All known allergies and current medications taken by the individual
    • A local doctor

The Management, Engineering and Security staff will do all we can to ensure the patient’s comfort while awaiting the arrival of the medical rescue team. Although we assume no liability for our assistance, we strongly encourage Tenants and employees to become familiar with First Aid, as well as the contact information and protocol used to alert emergency services.