Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging, and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Procedures
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Bomb Threat and Suspicious Device

Once the Building Management Office has been notified of a bomb threat, it is our policy to advise your firm’s manager or senior officer. It is up to the manager or senior officer to decide whether it is appropriate to evacuate the office.

Bomb Threat Procedure
If you receive a bomb threat by telephone, obtain the following information from the caller:

  • Exact location of the device.
  • Time set for explosion;
  • Description of the device;
  • Reason the caller has placed the bomb;
  • Exact words used by the caller.
  • Caller’s name

Note the following:

  • Time of call
  • Was the caller male or female
  • Describe voice and accent
  • Background noises
  • Was the caller angry or show other emotions

Upon hanging up with the caller:

  1. Call 911
  2. Inform Building Management immediately at 408 520 2030.
  3. Notify your supervisor.
  4. The Building Management Office will notify all tenant companies.
  5. If advised to evacuate, do so quickly, and move at least three (3) blocks away.

Suspicious Device Procedure

  1. Do not attempt to move or touch it.
  2. Ensure that all mobile phones/radio devices within 150 feet of the package are shut off.
  3. Call 911.
  4. Inform Building Security and Building Management immediately at 408 520 2030.
  5. Evacuation of the immediate area is the responsibility of the Tenant.