Tenant Handbook

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  1. Introduction
    1. Welcome
    2. About Shorenstein
  2. Forms
  3. Building Operations
    1. Building Management Office
    2. Building Hours and Access
    3. Holidays
    4. Insurance Requirements
    5. Moving Procedures
    6. Rental Remittance
  4. Building Services
    1. Conference Center
    2. Deliveries, Freight Elevator, and Loading Dock
    3. Elevator Service
    4. HVAC
    5. Janitorial
    6. Light Bulb Replacement
    7. Mail Service
    8. Maintenance Requests
    9. Parking, EV Charging, and Bicycle Parking
    10. Security
    11. Signage and Directory
    12. Storage
    13. Telecom Providers
    14. Transportation
  5. Emergency Procedures
    1. Emergency Preparedness Resources and Training
    2. Emergency Contacts
    3. Emergency Notifications
    4. Biological, Chemical, Radiologic Event, and Pandemic
    5. Bomb Threat and Suspicious Device
    6. Building Emergency Procedures
    7. Civil Disturbance
    8. Elevator Malfunction
    9. Evacuation Purpose
    10. Fire and Life Safety Systems
    11. Fire Emergency
    12. Fire Prevention
    13. Flooding
    14. Homeland Security
    15. Medical Emergency
    16. Power Failure
    17. SafetyMax
    18. Severe Weather and Natural Disasters
    19. Shelter In Place Plan
    20. Threatening Person and Armed Intruder
    21. Toxic Hazards
  6. Rules and Regulations
    1. Rules and Regulations Overview
    2. Tenant Rules and Regulations
    3. Vendor Rules and Regulations
    4. Construction Standards
  7. Sustainability

Deliveries, Freight Elevator, and Loading Dock

All large deliveries of furniture, equipment, or material should be scheduled with the Building Management Office.  Deliveries to and from the Premises shall be made only at the times, in the areas, and through the entrances and exits reasonably designated by Landlord. Tenant shall not make deliveries to or from the Premises in a manner that might interfere with the use by any other tenant of its premises or of the Common Areas, any pedestrian use, or any use, which is inconsistent with good business practice.

Hours and Access
The loading dock area or delivery entrance is located on east side of 6201 America Center and is easily accessible from America Center Drive. Please have all deliveries made through the loading dock. To avoid delays, we have found it helpful to notify vendors of loading dock procedures in advance.

These include:

  1. All deliveries must be scheduled through the Building Management Office at 408 520 2030.
  2. Freight elevator access available with pre-scheduled request for no-hand carried deliveries.
  3. Two and four wheel dollies, carts, and conveyors may not be taken in the passenger elevators. Only hand-held packages may be transported in passenger elevators during normal business hours.
  4. 30-minute parking available with pre-scheduled request, as available.

Tenants requiring the use of four-wheeled carts for their mail deliveries must use the freight elevator.

Deliveries 
Schedule preferably before 6:00 a.m. All major deliveries must be scheduled with the Shorenstein Management Office 24 hours in advance. For office move in or out information, please see section 7 for more details.

Policies and Procedures: Dock and Freight Elevator Requirements
The following dock and freight elevator rules must be adhered to by all companies accessing our property.  Our staff will ask any company that can’t abide by these rules to leave the property.

  1. Access to the dock is on the east side of 6201 American Center Drive.  Due to the limited number of parking spaces, the dock is only used for loading and unloading. Please make sure your team understands these spaces can’t be used as a place to simply park a vehicle for the day.
  2. If you require dock access, it should be scheduled in advance through the Building Management Office. To obtain dock clearance, the company you are doing work for must call our office and have you placed on our daily clearance list. All loading and unloading for major moves must be scheduled with the Building Management Office.
  3. Work commencing after hours requires the lead person to check in with our attendants upon arrival and departure of   America Center. The company must provide the name of the lead person on the crew and a telephone number.
  4. Access to the office tower is limited to the freight elevator. THE FREIGHT ELEVATOR IS NEVER RESERVED FOR EXCLUSIVE USE. It must be shared with other parties as needed. If multiple moves are scheduled, we will work with the different companies involved have a schedule in place allowing everyone to complete their project as quickly as possible.
  5. You must leave room for others to get on and off the elevator as needed. If multiple parties are using the freight elevator, you cannot take up more than 1/2 of the freight elevator at any given time. In the evenings Monday through Friday you will be sharing the freight elevator with our janitorial crew.
  6. The freight elevator should never be held for extended periods of time. All items that need to be relocated should be near the freight elevator and ready to be loaded when the elevator is called to your floor.
  7. Construction and moving companies must place Masonite on the floor from the freight elevator to the tenant space. The Masonite will remain on the floor until the project is complete. Please use masking tape to secure the Masonite and eliminate tripping hazards. In addition, care should be exercised to ensure all walls and corners are protected.